For Christmas, I got a TomTom XL 340. Now, while overall it's quite a nice device, the map I got with it is apparently quite ancient. Certainly my home address is not on it, which would be a reasonable starting point. We've been here for over half a decade and the street name is older than that; it's not like it was renamed yesterday. Never mind — it came with a "Latest Map Guarantee"!
Except, of course, they won't actually honour it.
Instead of getting me the map like they guaranteed — I can copy it over to the device easily enough — they're insisting that I use their software to download it and that they don't make a version for Linux. I don't mind that last bit — I don't need their software, the navigator connects like a thumb drive so making backups and copying waypoints over is probably easier without it anyway. Indeed, upgrading the map would probably be easier without it, if they actually deigned to get me the latest one. The "Latest Map Guarantee" mentions no requirements on the box, so it's reasonable for me to assume that any computer will do, certainly any computer I can already use to copy files to and from the device.
So far, their Customer Support department didn't really help, but then I get the impression they didn't really try. Certainly the responses I got were basically cut'n'pasted from the FAQ that I'd already read on their website. As such, they didn't tell me anything new, and certainly didn't contribute to solving the problem.
I rather do mind having an outdated map — a map update was the main reason for wanting a new navigator (the old Navman couldn't be updated), so ending up with an outdated one makes it all feel rather pointless.
Update 6th Jan: in continuing interchange, Customer Support is now writing actual responses, so perseverence helps. However, still no resolution.
⇦ A question of identity | ⇨ Cutting down the world population |
